Availability of Branch Lobbies

OUR BRANCH LOBBIES ARE CURRENTLY OPEN, HOWEVER, WE have some limitations in places based on the branch location. all of our drive thru lanes, itms, and atms are open on a regular schedule and ready to serve you.

• TriCities Region: Lobbies are open on a regular schedule with a strong recommendation to utilize drive-thru options and digital banking services. Face Coverings are required in areas where local government ordinances are in place.

• Knoxville: Entry into branch lobby requires an appointment and a face covering. To schedule an appointment, please call your Relationship Manager or Customer Care at 866.378.9500.

• Middle Tennessee: Entry into branch lobby requires an appointment and a face covering. To schedule an appointment, please call your Relationship Manager or Customer Care at 866.378.9500.

• Western North Carolina:  Lobbies are open on a regular schedule with a strong recommendation to utilize drive-thru options and digital banking services. Face Coverings are required in areas where local government ordinances are in place.

To provide a safe and secure banking experience, we can handle a majority of your banking needs in our drive-thru lanes, with our DRIVE THRU plus ITM technology, and through online and mobile banking.  We highly encourage you to bank with us in our drive-thru locations.

Find a location with drive-thru services >

Financial Relief for Customers Impacted by the COVID-19 Crisis

Our mission is to “Improve the financial health and well-being of our customers and our communities.” In times like these, supporting each other is more important than ever. As the economic impact of the COVID-19 crisis widens, we understand this can impact you financially.

In keeping the promise we made to our customers and communities, we are offering financial relief for qualified customers who are experiencing financial hardship due to the effects of the COVID-19 virus.

If you need financial assistance, please complete the form below.

Fill out my online form.

Solutions Made Simple

Traditional Banking in Non-Traditional Times

computer icon

Take Advantage of Online and Mobile Banking

It’s never been easier to manage your money and conduct banking transactions from the comfort and safety of your home.

With online banking, you can view all of your accounts, transfer money between accounts, pay bills, send money to a friend. And with our mobile app, you can deposit your checks quickly and securely.

Enroll in Online Banking here.

Download our Mobile App for Apple devices here.

Download our Mobile App for Android Devices here.

 

drive thru plus icon

Bank Outside the Branch

We strongly encourage you to utilize our drive thru services. Our drive thru locations are open Monday – Thursday 8:30 am – 4:00 pm and Friday, 8:30 am to 5:00 pm EST.

At most of our locations, we’ve enhanced the service in our drive thru with the addition of DRIVE THRU plus. DRIVE THRU plus features innovative new Interactive Teller Machine (ITM) technology offers you all of the services you need with extended hours, from 7am to 7pm EST, Monday through Saturday.

Find a DRIVE THRU plus location.

 

debit card icon

Utilize Payment Options

Use your Visa debit card instead of cash. It’s cleaner and safer than carrying cash, and can be used online to make purchases.

To pay your bills, use our Bill Payment system located in Online Banking. You can pay your bills online, without writing checks or making payments in person.

To send money or pay another person, use our P2P payment function within online and mobile banking. Using your debit card, you can instantly send money to anyone.

Learn more about P2P.

Ready to Serve You, Now and Always

We are Prepared
The COVID-19 (Coronavirus) situation continues to evolve and change on a daily basis, and we know that you may have questions and concerns about the impact on the bank and our ability to continue to provide for your financial needs.

Rest assured, we intend to be here for you throughout this unprecedented crisis. We have established a response team, led by senior leaders from various roles within the company. We have plans already in place to protect our employees and customers and to ensure our organization’s business continuity. We are following the recommendations of the Centers for Disease Control (CDC) and continuously monitoring updates on the coronavirus and its impact on the communities in which we live and serve. 

The health and well-being of our customers and our employees is our utmost priority.

We are following the CDC guidelines for reducing the spread of COVID-19, including no hand shaking and proper hand washing protocol. In addition:

  • We have increased the frequency of cleaning in our branches.
  • We have installed physical barriers in all branch locations.
  • Our employees in customer-facing roles wear masks for your protection.
  • We have suspended all non-essential business travel.
  • We have eliminated a majority of in-person meetings within our organization.
  • Daily, we are assessing COVID-19 situations in each of our communities.

Visit the CDC website for more helpful tips on protecting yourself.

We are Stable
No matter what happens, you can be confident that your money is safe and secure with us, federally insured by the FDIC up to $250,000. We are a stable and healthy financial institution. Our asset quality is strong and our capital levels are high. In general, the banking and financial system in the United States is much better prepared to weather a temporary pandemic or recession than ever.

We are Here to Help
Call us at 866-378-9500 and let us know how we can help.

Business Customers: our Business Banking and Commercial Team is here to assist.

Unfortunately, fraudsters are known to target victims during crisis events. Be vigilant. REMEMBER, we will never contact you and ask for personal or account information, including online banking user names, passwords, or secure access codes.  If you receive a call from anyone that asks for this information, hang up and call us at 866-378-9500.

Thank you for your trust and confidence in us and for the privilege of continuing to serve you.