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SHOP ANYWHERE. STAY SAFE EVERYWHERE.
VISA DEBIT CARD
No matter where you are or what you need, Bank of Tennessee’s VISA Debit Card offers much more flexibility and security than cash and checks.
Choosing the Right Credit Card is Easier Than Ever
Choosing the right credit card is easier than ever. Whether you want to pay
down balances faster, maximize cash back, earn rewards or begin building
your credit history, we have the ideal card for you!
No matter which card you choose, you’ll enjoy important features like:
- Convenient and Flexible Purchasing Power. Accepted at millions of
- Mobile purchasing capability for added convenience.
- Zero Fraud Liability.* You won’t be liable for fraudulent purchases
when your card is lost or stolen.
- Cardmember Service available 24 hours a day/365 days per year.
Plus much more!
Manage Your Debit or Credit Card On The Go
Access your personal credit card account information right in the palm of your hand. Your new easy-to-use app gives you control over your account, no matter where you are.
- Check your balance
- Review recent activity
- Pay your bill
A mobile wallet is a way to carry your debit or credit card in electronic form on a mobile device. Instead of paying for your purchase with a physical card, you can pay with your smartphone, tablet, or smart watch. It’s easy to add your Bank of Tennessee Visa debit or credit card to Apple Pay, Google Pay or Samsung Pay.
Planning a Trip?
Before you hit the road, tell us where you’re headed so you can use your debit card wherever you roam. We’ve made it easy with our online Travel Notification Form.
6 Ways to Increase Your Security
VISA PURCHASE ALERTS
Receive real-time alerts when your card is used for purchases online, in foreign countries, or when the purchase is over a certain dollar amount.
Simply set up the criteria for the activity that happens with your debit card and you can receive text or email alerts.
Sign up for VISA Purchase alerts in just a few, quick steps.
Make sure your debit or credit card is a “Chip Card”. Smart chips are microchips embedded in credit/debit cards that encrypt the information contained in the magnetic strip. The microchip cannot be changed or deleted. If a skimmer tries to scan your card through the device, they will obtain only encrypted information and thus be unable to clone your credit card. If someone steals your smart card and disables the chip, the new swipe terminals will alert staff to ask for an ID or decline the transaction.
SELECT THE CREDIT OPTION
When you enter your PIN to make a purchase, money is immediately taken out of your account and sent to the vendor.
When you choose credit, you are giving yourself full protection from VISA. Your payment is sent from the bank, through VISA and then to the vendor you are buying from. Also, since you aren’t entering in your PIN you are protected by the zero-liability policy by Visa.
So what do you need to do in order to have the most protection on your Debit Card?
One simple thing: instead of selecting “debit” and entering your PIN, select “credit” and sign for the authorization.
MONITOR YOUR ACCOUNTS
Monitor your account activity using your bank’s online and mobile banking technology. That way you can catch fraudulent activity quickly and report it. Not signed up for online banking?
Inspect card readers on outside devices (like ATMs or gas station terminals) to see if there is a suspicious piece of hardware on the card reader. Unfortunately this can be very hard to detect, especially if it is a terminal you don’t use often.
VISA’S ZERO LIABILITY POLICY
See that VISA logo at the bottom right corner of your debit card? That logo is your protection.
VISA’s Zero Liability Policy** is our guarantee that you won’t be held responsible for unauthorized charges made with your account or account information. You’re protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.
Disclaimer: VISA’s Zero Liability Policy covers US issued cards only. Does not apply to ATM transactions, PIN transactions not covered by VISA or any other transactions not processed by VISA. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations, and other details, please contact Bank of Tennessee. Standard messaging rates may apply.
Frequently Asked Questions
If your debit card has been lost or stolen, contact us immediately so we can turn the card off. Our Customer Service Center is available Monday-Thursday from 8:00am-5:00pm ET and Friday 8:00am -6:00pm ET at 866.378.9500. If your card is lost after business hours, please call 800.500.1044.
Replacement cards are available at any branch location via our InstaCard service, or you can also request one via mail. Please allow 7-10 business days for receipt.
If you suspect your debit card is being used fraudulently, or you notice an unauthorized transaction, please contact us immediately. Our Customer Service Center is available Monday-Thursday from 8:00am-5:00pm ET and Friday 8:00am -6:00pm ET at 866.378.9500.
Your VISA debit card has a daily ATM or cash limit of $500. If you need to temporarily increase your daily limits, please contact us prior to making your purchase. You may stop into any branch location or our Customer Service Center is available Monday-Thursday from 8:00am-5:00pm ET and Friday 8:00am -6:00pm ET at 866.378.9500.
Your VISA debit card has a daily point of sale limit of $2,000. If you need to temporarily increase your daily limits, please contact us prior to making your purchase. You may stop into any branch location or our Customer Service Center is available Monday-Thursday from 8:00am-5:00pm ET and Friday 8:00am -6:00pm ET at 866.378.9500.
If you have forgotten your PIN number, please stop into any branch location with identification to change it. If you know your pin and just wish to change it, you can do so at any Bank of Tennessee ATM.
Card Member Service
24-Hour Card Member Service: 800-558-3424
For questions about your account or to report a Lost or Stolen Card.
Send a Payment
Card Member Service
P.O. Box 790408
St. Louis, MO 63179-0408
Send an Overnight Payment
Card Member Service
824 N 11th Street
St. Louis, MO 63101-1016
*Elan Financial Services provides zero fraud liability for unauthorized transactions. Cardholder must notify Elan Financial Services promptly of any unauthorized use. Certain conditions and limitations may apply.
The creditor and issuer of these cards is Elan Financial Services, pursuant to separate licenses from Visa U.S.A. Inc., and Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Subject to credit approval
© 2021 Visa Inc. All rights reserved.
**VISA’s Zero Liability Policy covers US issued cards only. Does not apply to ATM transactions, PIN transactions not covered by VISA or any other transactions not processed by VISA. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations, and other details, please contact Bank of Tennessee. This card is issued by Bank of Tennessee pursuant to a license from VISA USA Inc. VISA is a registered trademark of Visa International Service Association. InstaCard available at all branch locations, fee may apply. Daily spending limit applies, $500 per day cash limit, $2,000 per day point of sale.