Drive thru banking hasn’t changed much in the past 40 years. Until now. DRIVE THRU plus is a re-designed drive thru experience that offers you all the services you need with personal assistance beyond traditional banking hours.

  • Extended hours:  7am – 7pm, EST, 6am – 6pm CST
  • Saturday banking:  7am – 7pm, EST, 6am – 6pm CST
  • More services
  • More deposit options
  • More withdrawal options
  • More convenience
  • Personal assistance

There are two ways you can use DRIVE THRU plus:

1)     Use the Interactive Teller Machine (ITM) as a traditional ATM, 24/7, to withdraw cash, transfer money, check balances and now you can make deposits too!
2)     Use the ITM to interact with a live Bank of Tennessee teller through two way video. They will be able to assist you with the following:

  • Withdraw cash, including coins
  • Make cash or check deposits
  • Cash checks
  • Make loan payments
  • Exchange bills
  • Order checks
  • Get online banking assistance
  • And more!

Available at select branch locations from 7am to 7pm EST, 6am to 6pm CST Monday through Saturday.

See for yourself

DRIVE THRU plus, More Convenient Banking

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Where to experience drive thru plus


Northeast Tennessee:

Kingsport E Center Street Branch
301 E Center St, Kingsport, TN 37660

Bristol Branch
1223 Volunteer Parkway, Bristol, TN 37620

Gray Branch
402 Roy Martin Rd, Gray, TN 37615

Med Tech Branch
100 Med Tech Parkway, Johnson City, TN 37604

Mountcastle Branch
112 E Mountcastle Dr, Johnson City, TN 37601

Pinecrest Branch
1254 Milligan Hwy, Johnson City, TN 37601

Erwin Branch
1230 N Main Ave, Erwin, TN 37650

Broad Street Branch
800 E Broad St, Elizabethton, TN 37643

Roan Mountain Branch
8257 Highway 19E, Roan Mountain, TN 37687

Knoxville Branch
Brookview Retail Building B Suite 112
224 Brookeview Centre Way, Knoxville, TN 37919

Middle Tennessee:

Mt. Juliet Branch
1982 Providence Pkwy Suite 103, Mt. Juliet, TN 37122


May 2019: Jonesborough Branch
June 2019: Blountville Branch
July 2019: Colonial Heights Branch
August 2019: University Branch

Learn more


First time using an ITM? Read these helpful tips to get started.

ITM Tips


What is DRIVE THRU plus and how is it different than a traditional drive thru?
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How does the ITM work?
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What is an ITM and how is it different from an ATM?
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What transactions can be conducted at the ITM?
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Why should I use DRIVE THRU plus?
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Is there a fee to use DRIVE THRU plus?
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Is my conversation with an ITM private?
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Can I still use ATM features without using a live teller?
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What if I need to make a deposit that includes coins?
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Why is Bank of Tennessee using Interactive Teller Machines?
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What if I have more questions about DRIVE THRU plus?
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