Have You Heard the News?
Carter County Bank introduces first Interactive Teller Machine in Carter County called DRIVE THRU plus
January 2018 – Carter County Bank has been a leader in the financial services industry, improving the customer experience and delivering exceptional service. Their dedication to the financial needs of the people of Carter County is what sets Carter County Bank apart from other financial institutions. Recognizing that customers may need assistance outside of traditional banking hours has motivated the bank to explore technology options that that would provide a solution to this growing problem. DRIVE THRU plus is the latest example of the bank’s dedication to serving their customers and the community.
DRIVE THRU plus features Interactive Teller Machines (ITMs) that will replace traditional ATMs at specific locations. The new ITMs will provide face-to-face banking services with more capability than an ATM offers. When a customer pulls up to the ITM, they can choose to use the machine as an ATM or they can touch the screen to interact with an experienced, friendly teller via live two-way video, much like Skype or Facetime.
The DRIVE THRU plus teller can guide the customer through a wide variety of transactions or assist with other banking needs including:
• Withdrawing cash, including coins
• Making cash or check deposits
• Cashing checks
• Making loan payments
• Exchanging denominations
• Ordering checks
• Assisting with digital banking services like Online Banking
• Cancelling lost or stolen debit cards and ordering a replacement
• Much more
One of the primary benefits of DRIVE THRU plus is extended banking hours, created to cater to customers’ busy lifestyles. DRIVE THRU plus hours are 7 a.m. to 7 p.m. Monday through Saturday. This means that customers will have the opportunity to take advantage of 12 banking hours a day for six days of the week!
Just like a traditional branch teller, the DRIVE THRU plus teller can quickly review submitted checks and cash to ensure accuracy and validity before processing. The teller has complete control of the machine. If there is a need to return a check to the customer for an endorsement signature, the teller can remotely return the check and the customer can resubmit it after signing.
Thomas Eorgan, SVP and Director of Customer Experience, explained the bank’s direction. “DRIVE THRU plus gives us the ability to provide a level of service to our customers that wasn’t possible before. It’s very exciting to be the first financial institution in Carter County to embrace this powerful technology so we can support our customers’ financial needs in a way that is more convenient for their schedules.”
Currently there are two DRIVE THRU plus locations in Carter County: one at the branch in Roan Mountain and one at the branch on Broad Street next to Food City. There are additional DRIVE THRU plus locations at Bank of Tennessee branches in Kingsport on East Center Street and in Mt. Juliet. The bank will be introducing additional DRIVE THRU plus locations in Knoxville and Johnson City in 2018.
Outside of 7 a.m. to 7 p.m., Monday through Saturday, customers can use the machine as a traditional ATM to perform standard transactions such as cash withdrawals, transferring money, checking balances, and making deposits.
Carter County Bank recognizes that their customers’ lifestyles are more mobile than ever. In addition to Online Banking, Mobile Banking, Mobile Deposit, and Person-to-Person Payments (P2P), DRIVE THRU plus is the latest addition to the suite of digital services the bank provides to customers, enabling them to bank how and when it best suits their lifestyle.
For more information about DRIVE THRU plus, visit: www.drivethru.plus.
FHLB Check Presentation
Bank of Tennessee Named Best Bank to Work For in 2017
William B. Greene, Jr. Stadium Announcement
Bank of Tennessee Breaks Ground on New Knoxville Location
Bank of Tennessee Volunteers for Regional Week of Caring
United Ways of Northeast TN Kick Off Regional Week of Caring
Introducing Drive Thru plus
Now Open: Mt. Juliet Permanent Location
Tennessee Education Lottery has Raised more than 3.9 Billion for Education
Bank of Tennessee Invests in Employee Health and Wellness
Bank of Tennessee Assets Reach One Billion
Main Office Groundbreaking
Duncan I. Street Scholarship
David Haynes Joins Bank of Tennessee for Expansion into Knoxville Area
Bank of Tennessee, a community bank headquartered in East Tennessee, announces that David Haynes will become its Knoxville President. The $1 billion bank has been patiently looking for the right person to open up the Knoxville market to strategically expand across Tennessee.
Bank of Tennessee Chairman and CEO Roy L. Harmon Jr. says, “In order for a bank our size to enter into a market with competition like Knoxville, two things had to happen. We needed to find the right person who understands the market and the challenges of that area, and we needed to make sure we are able to offer services that those new customers need.” Learn more »
Haynes has already acquired a permanent location site that will be announced shortly and has hired five additional teammates. Haynes says that what will set Bank of Tennessee apart is best-in-class products and advice. “We are a very high-touch, high-service bank. A lot of banks will talk about that but won’t execute,” he says. “Our expectations are for our customers to know us, and to offer that personal service that will be different.”
Haynes, a graduate of Ohio University, is a career banker and previously served as the Senior Vice President and Managing Director of Investor Commercial Real Estate for FSG Bank N.A., a senior executive with First American National Bank and a District President for AmSouth Bank. He currently serves on the board of the National Embryo Donation Center, the East Tennessee Foundation, the Ted Russell Foundation and the finance committee of Fox Den Country Club. He is an active member of First Baptist Church Concord and participates in numerous charitable campaigns. He and his wife, Jane Ann, enjoy traveling and spending time with their four children and two granddaughters.
About Bank of Tennessee
Bank of Tennessee opened in 1974 in Kingsport and now has 16 locations in East Tennessee and Western North Carolina, as well as three in Middle Tennessee. The permanent Knoxville office will be open by the end of 2017.
For more information, visit www.bankoftennessee.com. To contact the Knoxville office, call 866-378-9500 or visit the temporary location at 1111 Northshore Drive, Suite 295.
Garland “Bubba” Evely Honored with Leaders in Christian Service Award
Jason Loggins New Wilson County Market President
Andrew McKeehan appointed as Carter County Market President
Chamber Honors William B. Greene Jr. with 3rd Amzi Smith Award Recipient
Nell King Bieger Board Announcement
Joe Carr selected as 2016 Chamber Chair
In observance of Memorial Day our branches, ITMs and Customer Care Center will be closed Monday, May 28, 2018. You can still bank with us anytime by using our ATMs, Online Banking, Mobile Banking, Mobile Deposit and Fingertip Banking. Thank you for your business!
Independence Day: Wednesday, July 4, 2018
Labor Day: Monday, September 3, 2018
Columbus Day: Monday, October 8, 2018