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Interactive Teller Machines are the centerpiece of Drive Thru Plus
in the headlines

Company News

Carter County Bank introduces first Interactive Teller Machine in Carter County called DRIVE THRU plus

January 2018 – Carter County Bank has been a leader in the financial services industry, improving the customer experience and delivering exceptional service. Their dedication to the financial needs of the people of Carter County is what sets Carter County Bank apart from other financial institutions. Recognizing that customers may need assistance outside of traditional banking hours has motivated the bank to explore technology options that that would provide a solution to this growing problem. DRIVE THRU plus is the latest example of the bank’s dedication to serving their customers and the community.

DRIVE THRU plus features Interactive Teller Machines (ITMs) that will replace traditional ATMs at specific locations. The new ITMs will provide face-to-face banking services with more capability than an ATM offers. When a customer pulls up to the ITM, they can choose to use the machine as an ATM or they can touch the screen to interact with an experienced, friendly teller via live two-way video, much like Skype or Facetime.

The DRIVE THRU plus teller can guide the customer through a wide variety of transactions or assist with other banking needs including:

• Withdrawing cash, including coins
• Making cash or check deposits
• Cashing checks
• Making loan payments
• Exchanging denominations
• Ordering checks
• Assisting with digital banking services like Online Banking
• Cancelling lost or stolen debit cards and ordering a replacement
• Much more

One of the primary benefits of DRIVE THRU plus is extended banking hours, created to cater to customers’ busy lifestyles. DRIVE THRU plus hours are 7 a.m. to 7 p.m. Monday through Saturday. This means that customers will have the opportunity to take advantage of 12 banking hours a day for six days of the week!

Just like a traditional branch teller, the DRIVE THRU plus teller can quickly review submitted checks and cash to ensure accuracy and validity before processing. The teller has complete control of the machine. If there is a need to return a check to the customer for an endorsement signature, the teller can remotely return the check and the customer can resubmit it after signing.

Thomas Eorgan, SVP and Director of Customer Experience, explained the bank’s direction. “DRIVE THRU plus gives us the ability to provide a level of service to our customers that wasn’t possible before. It’s very exciting to be the first financial institution in Carter County to embrace this powerful technology so we can support our customers’ financial needs in a way that is more convenient for their schedules.”

Currently there are two DRIVE THRU plus locations in Carter County: one at the branch in Roan Mountain and one at the branch on Broad Street next to Food City. There are additional DRIVE THRU plus locations at Bank of Tennessee branches in Kingsport on East Center Street and in Mt. Juliet. The bank will be introducing additional DRIVE THRU plus locations in Knoxville and Johnson City in 2018.

Outside of 7 a.m. to 7 p.m., Monday through Saturday, customers can use the machine as a traditional ATM to perform standard transactions such as cash withdrawals, transferring money, checking balances, and making deposits.

Carter County Bank recognizes that their customers’ lifestyles are more mobile than ever. In addition to Online Banking, Mobile Banking, Mobile Deposit, and Person-to-Person Payments (P2P), DRIVE THRU plus is the latest addition to the suite of digital services the bank provides to customers, enabling them to bank how and when it best suits their lifestyle.

For more information about DRIVE THRU plus, visit:


FHLB Check Presentation
Bank of Tennessee Named Best Bank to Work For in 2017
William B. Greene, Jr. Stadium Announcement
Bank of Tennessee Breaks Ground on New Knoxville Location
Bank of Tennessee Volunteers for Regional Week of Caring
United Ways of Northeast TN Kick Off Regional Week of Caring
Introducing Drive Thru plus

Now Open: Mt. Juliet Permanent Location

Tennessee Education Lottery has Raised more than 3.9 Billion for Education
Bank of Tennessee Invests in Employee Health and Wellness

Bank of Tennessee Assets Reach One Billion
Main Office Groundbreaking
Duncan I. Street Scholarship

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David Haynes
David HaynesMarket President
We're pleased to announce...

Personnel News

David Haynes Joins Bank of Tennessee for Expansion into Knoxville Area

Bank of Tennessee, a community bank headquartered in East Tennessee, announces that David Haynes will become its Knoxville President. The $1 billion bank has been patiently looking for the right person to open up the Knoxville market to strategically expand across Tennessee.

Bank of Tennessee Chairman and CEO Roy L. Harmon Jr. says, “In order for a bank our size to enter into a market with competition like Knoxville, two things had to happen. We needed to find the right person who understands the market and the challenges of that area, and we needed to make sure we are able to offer services that those new customers need.” Learn more »


Garland “Bubba” Evely Honored with Leaders in Christian Service Award
Jason Loggins New Wilson County Market President
Andrew McKeehan appointed as Carter County Market President
Chamber Honors William B. Greene Jr. with 3rd Amzi Smith Award Recipient
Nell King Bieger Board Announcement
Joe Carr selected as 2016 Chamber Chair

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Shred Day 2018
Community Shred DaySaturday, April 14, 2018
we hope you can join us

Bank Events

Community Shred Day 2018

Free Community Shred Day will be held Saturday, April 14th from 9am-1pm ET, at Elizabethton High School, for Consumers only.

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Sorry We’re Closed
Stay updated on holiday and weather related closures

Schedule Changes

In observance of Memorial Day our branches, ITMs and Customer Care Center will be closed Monday, May 28, 2018. You can still bank with us anytime by using our ATMs, Online Banking, Mobile Banking, Mobile Deposit and Fingertip Banking. Thank you for your business!

UPCOMING holidays

Independence Day: Wednesday, July 4, 2018
Labor Day: Monday, September 3, 2018
Columbus Day: Monday, October 8, 2018



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