Unauthorized Transactions

If you suspect someone has accessed your accounts, let us know immediately.

Electronic Fund Transfer (EFT)

An EFT is unauthorized if initiated by a person other than the account holder without the account holder’s permission. If you discover an EFT has been made without your permission, contact us immediately at 866.378.9500.

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Help Us Prevent Losses

Review your account Statement promptly after receipt. If you believe there are unauthorized transfers in your statement, contact us immediately:

  • Visit one of our locations
  • Call our Customer Care Department at 866.378.9500
  • Send us an e-mail

Keep your Online Banking User ID and Password confidential.Change your Online Banking Password on a timely basis.Properly log out of your Online Banking Session by clicking the Log Off button, located in the menu column. Close the window by clicking on the x on the top-right corner, after you’ve properly logged out of the online banking session. Do not close the window prior to logging off.Be aware of who uses your personal devices (Smart phone – Tablet – Laptop – Desktop)

Report any unauthorized activity by visiting one of our branches, by calling Customer Care at 866.378.9500, or by sending us an email by clicking below.

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