Bank of Tennessee Online Banking Resource Guide

Getting Started 7
New User Enrollment 7
Logging In 9
Logging Off 9
Resetting A Forgotten Password 10
Home Page 12
Home Page Overview 12
Account Summary Overview 14
Account Details Overview 15
Quick Transfer 17
Account Nickname 18
Account Grouping 19
Editing a Group Name 20
Deleting a Group 20
Security 21
Protecting Your Information 21
General Guidelines 21
Login ID and Password 21
Fraud Prevention 21
Security Preferences 22
Change Password 22
Change Login ID 23
Secure Delivery 24
Mobile Security Preferences 25
Enabling Touch ID or Fingerprint Login 25
Enabling Passcode Authentication 27
Disabling Passcode Authentication, Touch ID or Fingerprint Login 28
Enabling Face ID 29
Alerts Overview 30
Account Alerts 31
History Alerts 32
Online Transaction Alerts 33
Reminder 34
Security Alerts Overview 35
Edit Delivery Preferences 35
Secure Messaging 36
Secure Message Overview 36
Sending a Secure Message 37
Transaction Types 38
Moving Money Overview 38
Transactions 39
Funds Transfer 39
P2P Initial Setup 41
P2P 43
P2P History Overview 45
Repeat a P2P Transaction 46
Receiving Funds with P2P 47
Manage Cards Overview 48
Loan Payments 49
Activity Center Overview 51
Using Filters 52
Creating or Deleting Custom Views Using Favorites 52
Editing Transactions 53
Canceling Transactions 54
Integrated Bill Pay 55
Bill Pay Overview 55
Creating a Payee 55
Editing a Payee 57
Deleting a Payee 58
Changing “Pay From” Accounts 59
Making a Single Payment 60
Paying Multiple Bills 61
Payment Activity 62
Cancel a Pending Payment 63
Advanced Bill Pay 64
Payments Overview 64
Creating a Payee Overview 65
Creating a Payee 66
Editing a Payee 68
Deactivating or Deleting a Payee 69
Scheduling a Single Payment 70
Scheduling Multiple Payments 71
Setting Up Autopay 72
Editing a Payment 73
Deleting a Payment 74
Setting Up E-Bills 75
Cancelling E-Bills 76
Setting Up Reminders 77
Editing a Reminder 78
Alerts 79
Creating a Report 80
Editing a Report 81
Deleting a Report 82
Editing a Funding Account 83
Edit Current Funding Account 83
Changing Funding Account 84
Creating a Category 85
Changing a Category Name 86
Deleting a Category 87
MoneyMonitor 88
Personal Financial Manager (PFM) 88
Services 90
Stop Payment Request 90
Single Check 90
Multiple Checks 91
ACH Stop Payment 92
Reordering Checks 93
Mobile Deposit Enrollment 95
Mobile Deposit 96
Travel Notification 97
Settings 98
Profile 98
Account Preferences 99
Text Enrollment 100
Address Change Request 102
Statement Delivery 103
Themes and Languages 104
Accessibility 105
Locations 106
Branches and ATMs 106

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