Bank of Tennessee Online Banking Resource Guide

21 Security Security: Protecting Your Information Bank of Tennessee makes every effort to ensure that your information is protected and secure. As a valued customer, you can have the peace of mind that comes with knowing we are using the latest in technology to provide maximum protection. We utilize a 128bit encryption process that passes your information through a secure server and straight to a secure database on our end where we will retrieve and process it. General Guidelines • Make sure your operating system and antivirus software are up-to-date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer unattended while using Online Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Online Banking when you’re finished and close the browser. Login ID and Password • Create strong passwords by using a mixture of upper and lowercase letters, numbers and special characters. • Do not create passwords containing your initials or birthday. • Change your passwords periodically. • Memorize your passwords instead of writing them down. • Only register personal devices and avoid using features that save your login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at 866-378-9500. Protecting Your Information

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