What Should I Do…?

If you believe your Bank of Tennessee Accounts has been compromised:

  • Call our Customer Care Center immediately at 866.378.9500. Our agents will place an alert on all of your Bank of Tennessee accounts.
  • Our eAdvantage and Interest Advantage checking accounts offer Free Deluxe Provent ID Restoration, learn more…

If you believe your Bank of Tennessee Visa Debit Card has been lost or stolen:

  • Call 866.378.9500 during business hours
  • Call 800.500.1044 after business hours

If you believe your Bank of Tennessee Visa Credit Card has been lost or stolen:

  • Call 800.444.6938

If you believe you are a victim of identity theft, we suggest taking these steps:

This website will provide you with a step by step process to start repairing identity theft. Some of the FTC initial recommendations include:

  • Contact one of the three national credit agencies and put a fraud alert on your credit report

Equifax 1.800.525.6285        Experian 1.888.397.3742      Transunion 1.800.680.7289

  • Ensure the agency you contacted will contact the other two about the alert
  • Fraud alert will remain on your credit report for 90 days
  • Order and review your credit report for unauthorized charges and/or accounts
  • Dispute errors with the credit agencies as well as the businesses reporting the errors
  • Create an Identity Theft Report

If you believe you are a victim of internet crime:

  • You may file a report to the Internet Crime Complaint Center at www.ic3.gov

For further questions or concerns, contact Customer Care at 866.378.9500 or send us an email