Change is a good thing
Important information regarding our new branch
Why are you replacing the Broad Street branch?
We're committed to providing the community with a great banking experience. The new facility will allow easier entry, better parking and updated technology.
Do I need to bank at another branch location during the construction?
We will still be able to service all your financial needs with DRIVE THRU plus and inside the temporary modular branch. We have conveniently located branches throughout Carter County.
How will the new branch improve my experience?
Where can I find DRIVE THRU plus?
We are adding DRIVE THRU plus locations throughout the TriCities as we continue to expand. Additional DRIVE THRU plus locations will be opening in Bristol in June, Pinecrest in August, and Johnson City in September. Branch locations featuring DRIVE THRU plus:
Construction begins, during which time the temporary, modular branch will be available at the same address to service customers. All banking services will still be available inside the temporary modular branch which will be open Monday - Thursday 8:30am - 4:30pm and Friday 8:30am - 5:00pm.
- JULY 4th
ITM/ATM will be out of service during relocation to new area of the property. During this time, ATMs will still be available for use at other branch locations.
3 new DRIVE THRU plus lanes will be open and available for use Monday - Saturday, 7am - 7pm. ITMs will offer most of the same transaction services available inside the temporary modular branch.
Saturday in branch service ends.
DRIVE THRU plus hours continue Monday - Saturday 7:00am - 7:00pm.
- JULY 13th
Assisted DRIVE THRU plus service will be available.
The new branch is expected to open.
What's the timeline?
during new branch
JUNE 19th- JULY 4th
Broad Street ITM/ATM service will be down for DRIVE THRU plus construction
Saturday branch service ends. DRIVE THRU plus hours Monday - Saturday 7am - 7pm
Temporary branch onsite;
3 DRIVE THRU plus lanes open
JULY 9th - JULY 13th
Assisted DRIVE THRU plus service offered
Monday - Thursday: 8:30am - 4:30pm
Friday: 8:30 am - 5:00pm
Saturday - Sunday: Branch closed
DRIVE THRU plus
Monday - Saturday: 7:00 am - 7:00pm
Sunday: ITM closed
ATM available 24/7
CUSTOMER CARE CENTER
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00 am - 6:00pm
Saturday - Sunday: Customer Care Center closed
Hours of operation
Currently available at the following locations: