Change is a good thing

Important information regarding our new branch

Why are you replacing the Broad Street Branch?

We're committed to providing the community with a great banking experience. The new facility will allow easier entry, better parking and updated technology.

Do I need to bank at another branch location during the construction?

We will still be able to service all your financial needs with DRIVE THRU plus and inside the temporary modular branch. We have conveniently located branches throughout Carter County.

How will the new branch improve my experience?

  • Easier access from Broad Street
  • Better parking and traffic flow
  • Better technology
  • Improved in-branch experience
  • Multiple DRIVE THRU plus lanes

Where can I find DRIVE THRU plus?

We are adding DRIVE THRU plus locations throughout the TriCities as we continue to expand. Additional DRIVE THRU plus locations will be opening in Bristol in June, Pinecrest in August, and Johnson City in September. Branch locations featuring DRIVE THRU plus:

  • Broad Street in Elizabethton
  • Roan Mountain
  • Med Tech Pkwy in Johnson City
  • Mountcastle in Johnson City
  • Pinecrest in Johnson City
  • E. Center Street in Kingsport
  • Bristol
  • Knoxville
  • Mount Juliet

NEW BRANCH

Monday - Thursday: 8:30am - 4:30pm

Friday: 8:30 am - 5:00pm

Saturday - Sunday: Branch closed

DRIVE THRU plus

Monday - Saturday: 7:00 am - 7:00pm
Sunday: ITM closed
ATM available 24/7

CUSTOMER CARE CENTER

Monday - Thursday: 8:00am - 5:00pm

Friday: 8:00 am - 6:00pm

Saturday - Sunday: Customer Care Center closed

Hours of operation

  • Broad Street in Elizabethton
  • Roan Mountain
  • Med Tech Pkwy in Johnson City
  • Mountcastle in Johnson City
  • Pinecrest in Johnson City
  • E. Center Street in Kingsport
  • Bristol
  • Knoxville
  • Mount Juliet

Currently available at the following locations: