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Change is a good thing

Important information regarding our new branch

Why are you replacing the Broad Street branch?

We're committed to providing the community with a great banking experience. The new facility will allow easier entry, better parking and updated technology.

Do I need to bank at another branch location during the construction?

We will still be able to service all your financial needs with DRIVE THRU plus and inside the temporary modular branch. We have conveniently located branches throughout Carter County.

How will the new branch improve my experience?

  • Easier access from Broad Street
  • Better parking and traffic flow
  • Better technology
  • Improved in-branch experience
  • Multiple DRIVE THRU plus lanes

Where can I find DRIVE THRU plus?

We are adding DRIVE THRU plus locations throughout the TriCities as we continue to expand. Additional DRIVE THRU plus locations will be opening in Bristol in June, Pinecrest in August, and Johnson City in September. Branch locations featuring DRIVE THRU plus:

  • Broad Street in Elizabethton
  • Roan Mountain
  • Med Tech Pkwy in Johnson City
  • Mountcastle in Johnson City
  • Pinecrest in Johnson City
  • E. Center Street in Kingsport
  • Bristol
  • Knoxville
  • Mount Juliet

Construction begins, during which time the temporary, modular branch will be available at the same address to service customers. All banking services will still be available inside the temporary modular branch which will be open Monday - Thursday 8:30am - 4:30pm and Friday 8:30am - 5:00pm.

EARLY JULY

JUNE 19th
- JULY 4th

ITM/ATM will be out of service during relocation to new area of the property. During this time, ATMs will still be available for use at other branch locations.

JULY 5th

3 new DRIVE THRU plus lanes will be open and available for use Monday - Saturday, 7am - 7pm. ITMs will offer most of the same transaction services available inside the temporary modular branch.

JULY 7th

Saturday in branch service ends.
DRIVE THRU plus hours continue Monday - Saturday 7:00am - 7:00pm.

JULY 9th
- JULY 13th

Assisted DRIVE THRU plus service will be available.

EARLY 2019

The new branch is expected to open.

What's the timeline?

TEMPORARY BRANCH

Monday - Thursday: 8:30am - 4:30pm

Friday: 8:30 am - 5:00pm

Saturday - Sunday: Branch closed

DRIVE THRU plus

Monday - Saturday: 7:00 am - 7:00pm
Sunday: ITM closed
ATM available 24/7

CUSTOMER CARE CENTER

Monday - Thursday: 8:00am - 5:00pm

Friday: 8:00 am - 6:00pm

Saturday - Sunday: Customer Care Center closed

Hours of operation

  • Broad Street in Elizabethton
  • Roan Mountain
  • Med Tech Pkwy in Johnson City
  • Mountcastle in Johnson City
  • Pinecrest in Johnson City
  • E. Center Street in Kingsport
  • Bristol
  • Knoxville
  • Mount Juliet

Currently available at the following locations: