On behalf of Bank of Tennessee, which includes Carter County Bank and Mountain Community Bank, I wanted to personally contact you to make sure you know what to expect from us during this unprecedented event in our communities.
We love to see our customers in our branches. However, in times like these, we need to protect our employees and our customers.
Beginning Monday, March 23, 2020 we are temporarily adopting an appointment-only plan for entry in our branches for in-person service. All of our drive thru lanes, ITMs and ATMs will be open on a regular schedule and ready to serve you.
To work directly with an employee in a branch, please call our Customer Care team at 866.378.9500. Even though we are limiting access to branch lobbies, we are still open for business and able to help with all your financial needs.
Bank of Tennessee is a strong financial institution, well positioned to meet the service needs of our communities and customers. Each year we review and update a detailed series of business-continuity plans that will allow us to continue operating and provide you with the resources you need. Overall, the financial industry as a whole has been operating in a strong economy over the past decade with solid capital and liquidity which will help banks across the nation withstand the challenges we face today.
Our management team is closely monitoring day-to-day operational needs, evolving situations in our country and communities related to COVID-19 (Coronavirus), and recommendations from our Federal and State Regulators and the Centers for Disease Control (CDC) to make any needed adjustments to our business continuity plan. We are committed to communicating any changes to you regarding our services or hours through email and our website.
We’re Here to Help
If the directive or need arises where changes to our operations must occur, we will communicate with our customers via email and our website.
Bank of Tennessee Customer Care agents are here to help with questions and concerns regarding your account as well. We are available Monday – Thursday from 8:00 am to 5:00 pm EST and Friday from 8:00 am to 6:00 pm EST by calling 866.378.9500.
On our Coronavirus Readiness page, you will find more information on how we will support you while we are minimizing access to our branch lobbies. You can also find specific details on how to make an in-branch appointment, and more information on our digital banking services and DRIVE THRU plus.
We appreciate your business and support during this uncertain time in our nation’s history. Please know that you have our support and financial guidance as well.
President and Chief Executive Officer
Check here for updates on the COVID-19 crisis