Customer Experience Channel Manager

Meet Amanda Love

Job Duties: Provides hands-on leadership and oversight for all Customer Experience channels including online banking, mobile banking and telephone banking, the company website, and the Customer Care and Interactive Teller Centers. Creates and delivers training for digital technologies and provides support as needed. Integrates product marketing and promotional campaigns through our public website and our online banking platform. Prepares, implements and monitors staff training and development plans.

Years of Experience: I’ve been with Bank of Tennessee since 2012, bringing over a decade and a half (not revealing my age..) of customer service, technical support and issue resolution experience.

Family: I have two handsome sons: Allaster and Ryland, and the best husband ever, Justin. We have two malte-tzus Maxwell and Spartacus and a new rescue, Betsy Graham.

Volunteerism: I volunteer for many of the bank’s events in the community. We get to team up with amazing organizations like United Way and KaBoom, and do great things! You’ve probably seen me at Carter County Bank night at Joe O’Brien field painting faces during a Twins game or at our BOT tent at Fun Fest. I may have even shredded your documents at our Annual Shred Day! I like to pitch in where I can and I’m happy to meet our customers.

Fun Facts About Me: I love hiking. Carver’s Gap is one of my local favorites, but I’ve seen many beautiful places in the region and checked off several sections of the Appalachian Trail over the years. I also love making things, hot glue gun or tile saw, no project is too big or too small…my Pinterest boards will confirm! If those weren’t fun enough, I also sing at the top of my lungs when I’m driving. I’ll belt out a classic rock ballad at a red light with the windows down without hesitation.

Office Location: Med Tech

Contact Amanda:

Amanda.Love.stachePhone: 423.279.3002