Easily Manage How You Use Your Debit Card Online

CardSwap is Simple to Use

Make managing your payment preferences a cinch. CardSwap provides a single spot to update your debit card on file wherever you pay online – subscription and streaming services, eCommerce merchants, and more.

Chances are, you use more than one online service. From digital streaming to online shopping to ride sharing – it’s great to have these convenient services at your fingertips. But it can be time consuming – and even frustrating – to update the billing information for multiple providers. We have a simple solution that will save you time and aggravation. All you need is your Bank of Tennessee Debit Card and CardSwap!

1. Locate CardSwap in App

4. Select a Service
2. Open CardSwap

5. Log Into Service
3. Add Debit Card

6. You're Done!

CardSwap FAQ's

Q: What is CardSwap?
CardSwap is a convenient and easy tool to update the payment method on many of your subscription services like Netflix, Amazon, Hulu, and more. To begin swapping your card on your subscription services.

  1. Login to Bank of Tennessee Online Banking
  2. Select CardSwap from the “Services” Menu
  3. Select from dozens of subscription services
  4. Assign the Bank of Tennessee Debit Card you wish to use

CardSwap will replace the card on file with your selected online merchant to your Bank of Tennessee Debit Card.

Q: Why does CardSwap need my login information for the subscription service?
In order to update the card on file at a selected subscription service, CardSwap uses the credentials provided to access and update your payment preferences at the online merchant.

Q: Why am I getting an error message when I try to add a new card to CardSwap?
To avoid an error adding the card, ensure the card being added is a Bank of Tennessee Debit Card and that the expiration and CVV information for the card was entered correctly.

Q: How do I remove my Bank of Tennessee card from a merchant after I used CardSwap to update?
If you wish to remove your Bank of Tennessee Debit Card from a particular merchant you previously swapped, visit your online account for that merchant and remove your debit card.

Q: How long does it take a card to be swapped with a vendor?
 CardSwap notifies you to allow 24 hours for the payment information to be updated with the vendor. In many instances it only takes a few minutes to see the changes and many vendors will notify you by email that your information has been updated.

Q: What if I can’t remember my login credentials for a particular company?
There is a “Get Help” link on the left side of the area where you enter your credentials. You’ll be redirected to that company’s site to get help resetting or remembering your password.

Q: Do I have to have an active subscription to one of the listed companies in order for the swap to work?
Yes. If your subscription has lapsed, you must first renew with the company, and then CardSwap will allow you to update your payment information to your Bank of Tennessee Debit Card.

Q: Can I use CardSwap with my account number and routing number?
No. You have to use a Bank of Tennessee Debit Card in order to use CardSwap. There is no ACH option at this time.

Q: What if the company I want to update my card with is not listed in CardSwap?
Companies that participate with CardSwap are constantly being updated so check the available company list to see if your favorite store has been added.