Q: What is CardSwap?
A: CardSwap is a convenient and easy tool to update the payment method on many of your subscription services like Netflix, Amazon, Hulu, and more. To begin swapping your card on your subscription services.
- Login to Bank of Tennessee Online Banking
- Select CardSwap from the “Services” Menu
- Select from dozens of subscription services
- Assign the Bank of Tennessee Debit Card you wish to use
CardSwap will replace the card on file with your selected online merchant to your Bank of Tennessee Debit Card.
Q: Why does CardSwap need my login information for the subscription service?
A: In order to update the card on file at a selected subscription service, CardSwap uses the credentials provided to access and update your payment preferences at the online merchant.
Q: Why am I getting an error message when I try to add a new card to CardSwap?
A: To avoid an error adding the card, ensure the card being added is a Bank of Tennessee Debit Card and that the expiration and CVV information for the card was entered correctly.
Q: How do I remove my Bank of Tennessee card from a merchant after I used CardSwap to update?
A: If you wish to remove your Bank of Tennessee Debit Card from a particular merchant you previously swapped, visit your online account for that merchant and remove your debit card.
Q: How long does it take a card to be swapped with a vendor?
A: CardSwap notifies you to allow 24 hours for the payment information to be updated with the vendor. In many instances it only takes a few minutes to see the changes and many vendors will notify you by email that your information has been updated.
Q: What if I can’t remember my login credentials for a particular company?
A: There is a “Get Help” link on the left side of the area where you enter your credentials. You’ll be redirected to that company’s site to get help resetting or remembering your password.
Q: Do I have to have an active subscription to one of the listed companies in order for the swap to work?
A: Yes. If your subscription has lapsed, you must first renew with the company, and then CardSwap will allow you to update your payment information to your Bank of Tennessee Debit Card.
Q: Can I use CardSwap with my account number and routing number?
A: No. You have to use a Bank of Tennessee Debit Card in order to use CardSwap. There is no ACH option at this time.
Q: What if the company I want to update my card with is not listed in CardSwap?
A: Companies that participate with CardSwap are constantly being updated so check the available company list to see if your favorite store has been added.