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Bank of Tennessee Business Online Banking Resource Guide

Getting Started 3
Business Online Banking Overview 8
Users 8
Subsidiaries 8
Recipients 8
Business Online Banking Transaction Types 9
Transaction Type Overview 9
Users Overview 10
User Management Overview 11
Adding a New User 12
Part 1 of 5: Establishing Transaction Type Rights 13
Part 2 of 5: Disabling a Transaction Type 14
Part 3 of 5: Editing Approval Limits for a Transaction Type 15
Part 4 of 5: Establishing Rights to Access Features 16
Part 5 of 5: Establishing Rights to Access Accounts 17
Editing an Existing User’s Rights 18
Deleting a User 19
Recipient Overview 20
ACH Only- Part 1 of 2: Adding a Recipient 21
ACH Only- Part 2 of 2: Recipient Account Detail 22
ACH & Wire- Part 1 of 4: Adding a Recipient 23
ACH & Wire- Part 2 of 4: Beneficiary FI Detail 24
ACH & Wire- Part 3 of 4: Intermediary FI Detail 25
ACH & Wire- Part 4 of 4: Recipient Account Detail 26
Wires Only (Domestic) - Part 1 of 4: Adding a Recipient 27
Wires Only (Domestic)- Part 2 of 4: Beneficiary FI Detail 28
Wires Only (Domestic)- Part 3 of 4: Intermediary FI Detail 29
Wires Only (Domestic)- Part 4 of 4: Recipient Account Detail 30
Wires Only (International)- Part 1 of 4: Adding a Recipient 31
Wires Only (International)- Part 2 of 4: Beneficiary FI Detail 32
Wires Only (International)- Part 3 of 4: Intermediary FI Detail 33
Wires Only (International)- Part 4 of 4: Recipient Account Detail 34
Wage Garnishment (ACH)- Part 1 of 2: Adding a Recipient 35
Wage Garnishment (ACH)- Part 2 of 2: Recipient Account Detail 38
Editing a Recipient 39
Editing a Recipient’s Templates 40
Deleting a Recipient 41
Payment Template Overview 42
Creating a Template 43
ACH Batch 44
ACH Collection 46
ACH Receipt 48
Domestic Wire 50
International Wire 52
Payroll 54
Sending a Single Payment 56
ACH Batch 56
ACH Payment 59
ACH Collection 61
ACH Receipt 64
Domestic Wire 66
International Wire 68
Payroll 70
Splitting a Payment 72
Payment From File 73
Viewing, Approving or Canceling a Transaction 75
Single Transaction 75
Multiple Transactions 76
Editing or Using a Template 77
Deleting a Template 78
ACH Pass-Thru 79
Tax Payment 80
Autobooks 82
Overview 82
Send an Invoice 83
Edit Invoice Draft 85
Mark Invoice as Paid 86
Copy Invoice 87
Email Invoice 89
Cancel Invoice 90
Edit Recurring Schedule 91
Pause Recurring Schedule 93
Resume Recurring Schedule 94
Cancel Recurring Schedule 95
Export Invoices 96
New Estimate 97
Edit an Estimate 99
Email an Estimate 101
Create an Invoice from an Estimate 102
Cancel an Estimate 104
Export Estimates 105
Add a Customer 106
Import Customers 107
Export Customers 108
Edit a Customer 109
Archive a Customer 111
Invoice Balance Details 113
New Product/Service 114
Edit Product/Service 115
Delete Product/Service 117
Invoice Settings 118
Edit Invoice Reminders and Fees 119
Payment Form Settings 121
Share Your Payment Form Link 122
Email Your Payment Form Link 123
Payments 124
Refund a Payment 125
Cancel a Payment 126
Settings 127
Profile 127
Company 128
Administrator Profiles 129
Business Bill Pay 130
Bill Pay Overview 130
Creating a Payee 130
Editing a Payee 132
Deleting a Payee 133
Changing “Pay From” Accounts 134
Making a Single Payment 135
Paying Multiple Bills 136
Payment Activity 137
Cancel a Pending Payment 138
Payments Overview 139
Creating a Payee Overview 140
Creating a Payee 141
Editing a Payee 143
Deactivating or Deleting a Payee 144
Scheduling a Single Payment 145
Scheduling Multiple Payments 146
Setting Up Autopay 147
Editing a Payment 148
Deleting a Payment 149
Setting Up E-Bills 150
Cancelling E-Bills 151
Setting Up Reminders 152
Editing a Reminder 153
Alerts 154
Creating a Report 155
Editing a Report 156
Deleting a Report 157
Editing a Funding Account 158
Edit Current Funding Account 158
Changing Funding Account 159
Creating a Category 160
Changing a Category Name 161
Deleting a Category 162
Business Bill Pay Admin Console 163
Administration Console 163
Changing User Permissions 164

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