Expanding Our Commitment to You

Expanding Our Commitment to You

The banking industry and the methods available people can use to do their banking continuously evolves. But the one thing that hasn’t changed is our commitment to providing the communities and customers we care about with the tools they need to bank when and where they want. In order to provide the most convenient banking methods available, we created a multi-year plan to expand and enhance our services.

Step 1: Invest in safe and dependable technologies so our customers can bank outside our branches and traditional operating hours. In the past 5 year, we have introduced these services that you can take advantage of now.

  • Online and Mobile Banking – check balances, transfer money, and more 24/7 from any computer or mobile device.
  • Instacard – get a fully functioning chip-enabled debit card from any branch location.
  • Mobile Deposit – deposit checks from your mobile device using our secure mobile app.
  • P2P – send money to anyone, anywhere securely from your mobile device using our secure mobile app.
  • ATM – get access to cash and balance information at 21 locations throughout Northeast Tennessee and Western NC at our expanding ATM fleet.
  • DRIVE THRU plus – an Interactive Teller Machine (ITM) that also functions as an ATM 24/7. To talk to a live bank teller via two-way video, simply touch the screen. Live assistance is available Mon – Sat from 7am to 7pm. Our experienced staff can help you withdraw cash, make cash or check deposits, pay loans, offer Online Banking help, and much more.

Step 2: Many of our customers use our branches all over the region. All our divisions (Carter County Bank, Bank of Tennessee and Mountain Community Bank) operate with their own unique hours, which can be confusing to our customers. That’s why as of September 24, 2018, we will streamline our branch hours across the area and begin replacing aging ATMs at every branch with DRIVE THRU plus technology, which will extend our personal banking service hours.

Effective September 24, 2018

Branch Hour Updates

Branches with DRIVE THRU plus:

  • East Center St Branch – Kingsport
  • Roan Mtn Branch on HWY 19E
  • Med Tech Pkwy Branch – Johnson City
  • Village Branch on Broad St – Elizabethton
  • Bristol Branch on Volunteer Pkwy
  • Pinecrest Branch on Milligan Hwy (Coming Late August)
  • Mountcastle Branch – Johnson City (Coming Late September)

Mon – Thur: 8:30am – 4:30pm
Friday: 8:30am – 5:00pm

Monday – Saturday: 7:00am – 7:00pm

Branches with traditional drive thru

  • Williamsburg Branch on Bemberg Rd – Elizabethton
  • Historic Downtown Branch on Elk Ave (no drive thru) – Elizabethton
  • Eastman Rd Branch – Kingsport
  • Colonial Heights Branch  – Kingsport
  • University Branch at ETSU – Johnson City
  • Blountville Branch
  • Gray Branch
  • Jonesborough Branch
  • Erwin Branch
  • Mountain Community Bank – Sugar Mtn, NC

Lobby and Drive Thru:
Mon – Thur: 8:30am – 4:30pm
Friday: 8:30am – 6:00pm

As we add DRIVE THRU plus to all our locations, we will update the hours of those branches to match other DRIVE THRU plus locations. If you have any questions, please contact our Customer Care team at 866.378.9500 or email us at [email protected].