Online Banking – Now NEW and IMPROVED!
Since we launched our new Online Banking platform in March, 2014, we’ve listened to your feedback about how we can make it even better. We are excited to announce major improvements in our online banking experience with a new, modern design, making it faster and easier to use.
We made every change to enhance your online experience. With a new look and feel, streamlined workflows, and added functionality, this is our best Online Banking yet!
Whether it’s paying your bills faster than ever, easily searching your personal data or finding a nearby ATM while you’re out and about, our new online banking experience was improved with YOU in mind.
With a consistent design across all your devices, banking anytime, anywhere has never been simpler. Here’s a quick preview of some of the exciting improvements we’ve made to create a more user-friendly and consistent experience for you.
Important Information for Current Online Banking Users
Beginning January 27, 2015, the new version of Online Banking is being rolled out to small groups of customers over several weeks. If you see the screen below, your account has been selected to upgrade to the new version. Just select “Upgrade Now” to start using the new experience. (If you haven’t seen this screen yet, don’t worry, you will very soon!)
If you aren’t currently using Online Banking, now is a great time to get started. It’s free with your Bank of Tennessee account. Sign up now >>
Important Information for Current Mobile Banking Users
We’ve also updated our Mobile Banking App. If you currently use the Mobile Banking App, you must upgrade to the new version in order to use the App. Click on the applicable link for your device type on the right of this page, or simply upgrade the app by visiting the App Store or Google Play Store on your iPhone, Android or tablet device.
See the Improvements
We’ve produced a set of informative videos to give you an overview of some of the improvements and enhancements we’ve built into Online Banking to create a better customer experience for you. (If you are viewing this page from a mobile device, click here for the video)
Frequently Asked Questions
What do I need to do in order to start using the new experience?
All you need to do is access online banking (on your desktop or via our mobile app) and log in using your existing username and password. You will then be prompted by an opt-in screen that will ask if you’re ready to upgrade to the new experience. Select “Upgrade Now” and you will immediately transition to the new version.
Is my account history still available?
Yes, all of your account history is carried over to the new experience. We enhanced the overall look and feel of the account history page, as well as the searching/filtering functionality, but your data hasn’t changed.
What happened to help button?
You can now find the Help button in the menu.
Will my login change?
No, you will be able to access your online banking via browser OR mobile apps using your existing username and password.
What happened to the bill payment area?
Enhanced bill pay now appears in a more dashboard-style user interface, enabling you to choose the way you view information: either in a card view (for phone and tablet) or a list view (desktop and tablet). This change will provide you with more information relating to your pending and processed bills.
Where did secure messaging go?
Secure messaging is now available via an option in the menu. In this version, we added threaded messages and the ability to delete multiple messages at one time.
Which browsers are compatible with online banking?
The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible.
These browsers will not be able access the new version of online banking:
- Internet Explorer – Version 10 and below
- Firefox – Version 24 and below
- Chrome – Version 30 and below
- Safari – Version 6 and below
Can I use this on my phone/tablet?
Absolutely! You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.
What is a unified experience?
A “unified experience” simply means that the look and feel of your online banking is consistent on all of your devices. It is intended to improve your experience by making navigation simple and familiar regardless of device you are using.